Privacy Policy
Effective Date: 3rd April 2026
Company: Karela Technologies Inc.
Website: https://arkios.ai
Address: Tempe, Arizona, USA
1. Introduction
Karela Technologies Inc. ("Karela," "we," "our," or "us") operates arkios.ai, an AI-powered conversational platform that enables users to build, deploy, and use intelligent agents.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our services globally. By using arkios.ai, you agree to this Policy.
2. Information We Collect
We collect the following types of information:
- Account Information: Email address, name, and authentication credentials you provide when registering or logging in.
- Payment Information: Payment details processed securely via Stripe; Karela does not store full credit card numbers.
- Usage Data: Interaction logs, device type, browser information, IP address, and analytics data collected through PostHog.
- User-Configured Tool Data: When users connect their own agents to external APIs, services, or third-party tools using their own credentials, those third-party services may receive and process data that users choose to send.
We do not collect or use chat data to train or improve model performance.
3. How We Use Your Information
We use collected data solely to:
- Provide and maintain the arkios.ai service;
- Authenticate users and process payments;
- Monitor and improve reliability and performance;
- Communicate with users about service updates and billing;
- Ensure compliance with legal obligations.
4. User-Built Agents and Third-Party Integrations
arkios.ai enables users to create their own agents and connect those agents to third-party APIs, tools, or data sources using user-provided credentials.
- Integrations are configured manually by users and operate only with user authorization.
- Users are solely responsible for selecting, enabling, and managing third-party providers and for complying with any applicable third-party terms.
- Karela does not own, operate, or control third-party providers and is not responsible or liable for their content, actions, availability, security, privacy practices, or data handling.
We recommend reviewing each provider's privacy policy and terms before enabling any integration.
5. Data Storage and Retention
All data is stored on U.S.-based servers with industry-standard encryption.
Users may permanently delete their accounts and associated data at any time via their profile settings or by contacting us directly.
We retain data only as long as necessary for service operation and legal compliance.
6. Data Sharing and Disclosure
We do not sell or share your data for advertising or model training purposes.
We may share limited information only with:
- Stripe for secure payment processing;
- PostHog for product analytics;
- Service providers that assist in infrastructure, hosting, or customer support (bound by confidentiality agreements).
We may disclose information if required by law, regulation, or valid legal process.
7. Security
We use encryption, access controls, and continuous monitoring to safeguard personal data. However, no online service is entirely risk-free, and users are encouraged to protect their login credentials.
8. International Users
arkios.ai is operated from the United States but available globally. Users outside the U.S. acknowledge that their data may be processed and stored in the U.S., subject to applicable privacy protections consistent with this Policy.
9. User Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data;
- Withdraw consent for specific processing;
- Request a copy of your data.
To exercise these rights, contact us at privacy@arkios.ai.
10. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of the service after changes constitutes acceptance.
11. Contact
For privacy-related questions or concerns, please contact:
Email: privacy@arkios.ai
Address:
Karela Technologies Inc.
Tempe, Arizona, USA
Last updated: April 2, 2026