Call Logs

Every call you make or receive is logged. Go to the Call Log tab to see your full call history.

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Reading the Call Log Table

Each row in the table is one call. Here's what each column tells you:

Column	What It Shows
Direction	An arrow icon showing whether the call was inbound (incoming) or outbound (outgoing).
Contact	The contact's name and company, if they're saved in your contacts.
Number	The phone number involved — either the number you called or the number that called you.
Rep	The team member who made or received the call.
Duration	How long the call lasted (e.g., 0:03:45 means 3 minutes and 45 seconds).
Status	A color-coded badge showing how the call ended (see below).
Date	When the call happened.
Transcript	A badge showing whether a transcript is available for this call.

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Call Statuses

Status	Color	What It Means
Completed	Green	The call connected and ended normally.
In Progress	Blue	The call is happening right now.
Missed	Red	An incoming call that nobody answered.
Voicemail	Amber	The call went to voicemail.
Failed	Red	The call couldn't connect at all.
Busy	Gray	The person you called was busy.
Canceled	Gray	The call was canceled before it connected.

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Filtering Your Call Logs

Use the filter dropdowns at the top of the table to narrow down what you see:

• Direction — show All calls, only Inbound, or only Outbound.
• Status — show All, only Completed, only In Progress, or only Missed.
• Refresh — click the refresh button to pull in the latest calls.

The total number of calls matching your filters is shown next to the filter bar.

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Viewing Call Details

Click on any call row to open the detail panel. This is where you can dig into everything about that call.

Here's what you'll find:

• Call metadata — direction, status, duration, rep, from/to numbers, and date.
• Recording — an audio player to listen to the call recording (if auto-record was enabled).
• AI Summary — an AI-generated summary of what was discussed, along with a sentiment badge (positive, neutral, negative).
• Action Items — tasks and follow-ups extracted automatically from the conversation.
• Tags — labels attached to the call for organization.
• Notes — a free-text field where you can add your own notes about the call.
• Full Transcript — the complete text of the call, with timestamps and speaker labels so you can see who said what and when.

Transcript Statuses

Status	What It Means
Completed	The transcript is ready — click to read it.
Processing	The transcript is still being generated. Check back in a moment.